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Service Issues

In what should serve as a warning to any restaurants that think they're in the clear after their review runs, Bauer uses three-star Laiola as an example of what's wrong with small plate dining: "The more I'm around this type of dining, the more it leaves me wanting. Not because the idea of shared small plates isn't good -- I love the casual tenor it implies -- but because it seems to have become an excuse for lackadaisical service and loose kitchen organization. If the waiter or the kitchen doesn't pace the flow of the dishes and sends food out in a completely random order, the whole experience can quickly become unsatisfying." [BauerBlog]